DELIVERY & RETURNS POLICY
Delivery Policy
Delivery charges are R80 nationwide with the exception of grey (rural) areas that are R100
Orders are shipped out as soon as possible and our delivery lead time is between 3-7 working days .
We will do everything we can on our side to ensure you receive your purchase quickly and in great condition.
However, once your package leaves us, its care is out of our control and we will not be held responsible for any damages to your items or late deliveries.
You will be provided with a tracking number via email as soon as order is out for shipping . Track your parcel on www.fastway.co.za . If there is a problem with the delivery address kindly update it by logging an online query with fastway
We do not ship to PO Box addresses.
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We use a door to door delivery service which can take up to a week from order. Please note this service only works on business days. If the order is made on the weekend or a public holiday, the order will be sent out on the next working day. If an item is out of stock at the time of order we will notify you about this and arrange a refund.
EFT / bank deposit orders will only be shipped out once your payment reflects in our account.
Kindly note that your order can only be efficiently delivered with the correct information provided by you . Please ensure that you add the correct postal code as well as apartment/stand/unit or any additional information related to your home address on the website .
Return & Exchange Policy
You can return or exchange it within 3 days of it being delivered. Provided that you meet the following requirements :
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- The jewellery must be unworn.
- The original packaging needs to be included, including the box and pouch.
- Contact us within 3 days of receipt of package via email so we can process your return/exchange. Please state your order number.
- All shipping charges are non-refundable
- Return shipping on undamaged jewellery must be paid for by the customer using postnet courier
- For hygiene reasons earrings, pantyhose & swimwear may not be returned or exchanged unless faulty.
- There are no returns or exchanges on sale items
- A credit note will be issued to the customer , with the shipping fee deducted
The Style Tapestry inspects all merchandise for defects, damage, and discoloration prior to shipment. Jewellery, regardless of the quality, is fragile and we ask that some flaws be assessed to how severe it is before contacting us as it may be any easy fix
Order Cancellation
If you would like to cancel your order, please email us as soon as possible. This does not guarantee a cancellation, but if the order has not shipped, we will gladly cancel and refund your payment.